[rt-users] getting watchers to work?

[Ayan R. Kayal]

> i've just installed RT2, and most of it works (and very well, too!)
>
> however i'm having problems with watchers...
>
> i've set up a new queue called 'training', which inherits global scrips:
>
> OnCreate AutoreplyToRequestors with template Autoreply
> OnCreate NotifyAdminCcs with template Transaction
> OnCorrespond NotifyAllWatchers with template Correspondence OnComment
> NotifyAdminCcsAsComment with template AdminComment OnResolve
> NotifyRequestors with template Resolved
>
> if i email in a request, it correctly gets added to the queue and the
> user gets an email back to confirm that the ticket has ben added
>
> however, the admincc for the queue doesnt get any email at all...i've
> set them up with 'priveleged user' status, and in queue->user rights
> have given them 'watch' and 'watch as admincc' rights
>
> hoewver it doesnt seem to even try to email them
>
> any ideas?


Do you have the people set as Queue AdminCCs? Even if they have Watch and
WatchAsAdminCc, it won't send mail unless the users are actually AdminCCs
for the queue...

				~ARK