[rt-users] getting watchers to work?

[Jesse Vincent]

You're running sendmail and haven't turned off $UseFriendlyToLine in the 
config file.


On Mon, Oct 22, 2001 at 11:20:38AM +0100, darrell berry wrote:
> hi
> 
> i've just installed RT2, and most of it works (and very well, too!)
> 
> however i'm having problems with watchers...
> 
> i've set up a new queue called 'training', which inherits global scrips:
> 
> OnCreate AutoreplyToRequestors with template Autoreply
> OnCreate NotifyAdminCcs with template Transaction
> OnCorrespond NotifyAllWatchers with template Correspondence
> OnComment NotifyAdminCcsAsComment with template AdminComment
> OnResolve NotifyRequestors with template Resolved
> 
> if i email in a request, it correctly gets added to the queue and the user
> gets an email back to confirm that the ticket has ben added
> 
> however, the admincc for the queue doesnt get any email at all...i've set
> them up with 'priveleged user' status, and in queue->user rights have given
> them 'watch' and 'watch as admincc' rights
> 
> hoewver it doesnt seem to even try to email them
> 
> any ideas?
> 
> thx
> 
> ps just possibly, this entry in maillog might point at the problem:
> 
> Oct 22 11:24:55 localhost sendmail[28023]: f9MAOt028023: f9MAOt128023: DSN:
> List:; syntax illegal for recipient addresses
> 
> ...i've checked that the admincc user has a correctly set up email address
> in rt2, but i cant think where else this log entry could have come from, as
> rt2 is the only thing running on this system...
> 
> 
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> 

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