[rt-users] 2.0.6 - RT Error when replying/commenting on a ticket

[Jesse Vincent]

Are you up to date on CGI and HTML::Mason?  (Try upgrading to RT's current recommended versions with make fixdeps.  failing that, Try upgrading to the latest in
CPAN)


On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote:
> Note: as far as ownership/permissions, I've run 'make fixperms' to make sure
> everything is set correctly, so... maybe it's something else...?
> 
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry
> > Sent: Wednesday, September 05, 2001 8:29 AM
> > To: rt-users at lists.fsck.com
> > Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> > ticket
> >
> >
> > Everything seems to be fine in the config.pm fle. I've gone over it
> > carefully, but perhaps I'm missing something.
> >
> > Does this sound like a file permissions problem? I'm hitting a brick wall.
> > :)
> >
> > Both Requestors and Owners can reply to tickets sent to their
> > email accounts
> > just fine, and they get recorded. Tickets can be  created by sending an
> > email to the system as well. However, if we try to create a
> > ticket using the
> > Web interface or comment/reply to a ticket using the Web
> > interface, it gives
> > us the 'No ticket specified' error. Changing other parts of the
> > ticket still
> > works (e.g., status changes, owner changes).
> >
> > Does this help to narrow down the potential cause?
> >
> > John
> >
> > > -----Original Message-----
> > > From: rt-users-admin at lists.fsck.com
> > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager
> > > Sent: Tuesday, September 04, 2001 6:41 PM
> > > To: John DeBerry
> > > Cc: rt-users at lists.fsck.com
> > > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> > > ticket
> > >
> > >
> > > Check your config.pm file to make sure that it is all correct.
> > >
> > > Andrew
> > >
> > > On Wednesday, September 5, 2001, at 06:52  AM, John DeBerry wrote:
> > >
> > > > Hello!
> > > >
> > > > We've just upgraded to 2.0.6 (from 2.0.4) today.
> > > >
> > > > However, when we click 'Comment' or 'Reply' in a ticket, once we click
> > > > 'Submit', the following RT error appears:
> > > >
> > > > RT Error
> > > > No ticket specified
> > > >
> > > > Does anyone have any ideas as to what's causing this? Everything else
> > > > seems
> > > > to work okay. We can change other parts of the ticket.
> > > >
> > > > Thanks,
> > > >
> > > > John DeBerry
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
> 
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> 

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