[rt-users] 2.0.6 - RT Error when replying/commenting on a ticket

[John DeBerry]

Righto. 'make fixdeps' comes up with everything found. It looks like I'm up
to date on everything.

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> Sent: Wednesday, September 05, 2001 10:14 AM
> To: John DeBerry
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> ticket
>
>
> Are you up to date on CGI and HTML::Mason?  (Try upgrading to
> RT's current recommended versions with make fixdeps.  failing
> that, Try upgrading to the latest in
> CPAN)
>
>
> On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote:
> > Note: as far as ownership/permissions, I've run 'make fixperms'
> to make sure
> > everything is set correctly, so... maybe it's something else...?
> >
> > > -----Original Message-----
> > > From: rt-users-admin at lists.fsck.com
> > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry
> > > Sent: Wednesday, September 05, 2001 8:29 AM
> > > To: rt-users at lists.fsck.com
> > > Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> > > ticket
> > >
> > >
> > > Everything seems to be fine in the config.pm fle. I've gone over it
> > > carefully, but perhaps I'm missing something.
> > >
> > > Does this sound like a file permissions problem? I'm hitting
> a brick wall.
> > > :)
> > >
> > > Both Requestors and Owners can reply to tickets sent to their
> > > email accounts
> > > just fine, and they get recorded. Tickets can be  created by
> sending an
> > > email to the system as well. However, if we try to create a
> > > ticket using the
> > > Web interface or comment/reply to a ticket using the Web
> > > interface, it gives
> > > us the 'No ticket specified' error. Changing other parts of the
> > > ticket still
> > > works (e.g., status changes, owner changes).
> > >
> > > Does this help to narrow down the potential cause?
> > >
> > > John
> > >
> > > > -----Original Message-----
> > > > From: rt-users-admin at lists.fsck.com
> > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager
> > > > Sent: Tuesday, September 04, 2001 6:41 PM
> > > > To: John DeBerry
> > > > Cc: rt-users at lists.fsck.com
> > > > Subject: Re: [rt-users] 2.0.6 - RT Error when
> replying/commenting on a
> > > > ticket
> > > >
> > > >
> > > > Check your config.pm file to make sure that it is all correct.
> > > >
> > > > Andrew
> > > >
> > > > On Wednesday, September 5, 2001, at 06:52  AM, John DeBerry wrote:
> > > >
> > > > > Hello!
> > > > >
> > > > > We've just upgraded to 2.0.6 (from 2.0.4) today.
> > > > >
> > > > > However, when we click 'Comment' or 'Reply' in a ticket,
> once we click
> > > > > 'Submit', the following RT error appears:
> > > > >
> > > > > RT Error
> > > > > No ticket specified
> > > > >
> > > > > Does anyone have any ideas as to what's causing this?
> Everything else
> > > > > seems
> > > > > to work okay. We can change other parts of the ticket.
> > > > >
> > > > > Thanks,
> > > > >
> > > > > John DeBerry
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
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>
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