[rt-users] Error using SelfService

[Jesse Vincent]

have you stopped and started apache since upgrading to 2.0.6?


On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote:
> I am getting this error when using the self service area of RT2 I have
> 2.0.6, and I have tried with different user, but everytime I get this error.
> A user can create a ticket in the standard WebUI and it works fine. I
> checked to see if the dependencies are up to date and they are fine
> according to 'make testdeps'. 
> 
> Thanks 
> 
> here is the error:
> 
> Mason error
> 
>    
> component stack:   /SelfService/Display.html [standard]
> /autohandler [standard]
>  
> code stack:   :
> /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52
>  
>  
> 
> raw_error
> 
> 
> 
> 
> 
> 
> raw error:   
> 
> 
> 
> 
> 
> 
> error while executing /SelfService/Display.html [standard]:
> Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44,
> line 41.
> HTML::Mason::Interp::__ANON__('Undefined subroutine
> &HTML::Mason::Commands::MakeMIMEEntity call...') called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44
> HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
> '', 'Subject', 'Test', 'Queue', 1, ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40
> c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> 'Queue', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors',
> 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
> 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line
> 52
> HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
> '', 'Subject', 'Test', 'Queue', 1, ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660
> c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> 'Queue', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> 28)', 'HASH(0x8dc6d5c)',
> 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors',
> 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com', 'Cc',
> '', 'Subject', 'Test', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
> H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at
> /usr/local/rt2/bin/webmux.pl line 158
> RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0
> eval {...} called at /dev/null line 0
>  
> 
> ----------------------------------------------------------------
> Fergus Mount         Systems Support
> 0131 476 6000           Realise Ltd
> fergus at realise.com    www.realise.com
> 
> 
> 
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