[rt-users] Error using SelfService

Fergus Mount fergus at realise.com
Wed Sep 5 12:49:49 EDT 2001 

Yes I have, but it makes no difference.  

Also it seems to be coming up with another error when you try and take or
display a ticket in the normal WebUI:

component stack:   /Ticket/Elements/ShowTransaction [standard]
/Ticket/Elements/ShowHistory [standard]
/Ticket/Display.html [standard]
/autohandler [standard]
 
code stack:
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124
/usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66
 
 

raw_error





raw error:   





error while executing /Ticket/Elements/ShowTransaction [standard]:
RT::Attachment::Parent Unimplemented in HTML::Mason::Commands.
(/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line
79) 
HTML::Mason::Interp::__ANON__('RT::Attachment::Parent Unimplemented in
HTML::Mason::Commands. (...') called at
/usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454
DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x8cd4868)')
called at
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line
79
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)',
'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef,
'Collapsed', 0) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d3c50
0)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction',
'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', ...)
called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line
653
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x8c60520)',
'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, ...)
called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory
line 29
HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)',
'Collapsed', 0, 'ShowHeaders', undef) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d1e16
8)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders',
undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
line 653
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)', '/Ticket/Elements/ShowHistory', 'Ticket',
'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called
at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124
HTML::Mason::Commands::__ANON__('id', 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c5244
c)', 'id', 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)', 'HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called
at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
8d957c4)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line
66
HTML::Mason::Commands::__ANON__('id', 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861734
4)', 'id', 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)', 'HASH(0x8da29dc)',
'HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)', '/Ticket/Display.html', 'id', 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
H(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)',
'HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', undef) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x8b451f4)', 'Apache=SCALAR(0x8c5f758)') called at
/usr/local/rt2/bin/webmux.pl line 158
RT::Mason::handler('Apache=SCALAR(0x8c5f758)') called at /dev/null line 0
eval {...} called at /dev/null line 0 

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: 05 September 2001 17:33
To: Fergus Mount
Cc: rt-users at fsck.com
Subject: Re: [rt-users] Error using SelfService


have you stopped and started apache since upgrading to 2.0.6?


On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote:
> I am getting this error when using the self service area of RT2 I have
> 2.0.6, and I have tried with different user, but everytime I get this
error.
> A user can create a ticket in the standard WebUI and it works fine. I
> checked to see if the dependencies are up to date and they are fine
> according to 'make testdeps'. 
> 
> Thanks 
> 
> here is the error:
> 
> Mason error
> 
>    
> component stack:   /SelfService/Display.html [standard]
> /autohandler [standard]
>  
> code stack:   :
> /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52
>  
>  
> 
> raw_error
> 
> 
> 
> 
> 
> 
> raw error:   
> 
> 
> 
> 
> 
> 
> error while executing /SelfService/Display.html [standard]:
> Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44,
> line 41.
> HTML::Mason::Interp::__ANON__('Undefined subroutine
> &HTML::Mason::Commands::MakeMIMEEntity call...') called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44
> HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
> '', 'Subject', 'Test', 'Queue', 1, ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40
> c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> 'Queue', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors',
> 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
>
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
> 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler
line
> 52
> HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
> '', 'Subject', 'Test', 'Queue', 1, ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660
> c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> 'Queue', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> 28)', 'HASH(0x8dc6d5c)',
> 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors',
> 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com',
'Cc',
> '', 'Subject', 'Test', ...) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
>
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
> H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at
> /usr/local/rt2/bin/webmux.pl line 158
> RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0
> eval {...} called at /dev/null line 0
>  
> 
> ----------------------------------------------------------------
> Fergus Mount         Systems Support
> 0131 476 6000           Realise Ltd
> fergus at realise.com    www.realise.com
> 
> 
> 
> __________________________________________________ 
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-- 
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