[rt-users] Error using SelfService

[Fergus Mount]

I am getting this error when using the self service area of RT2 I have
2.0.6, and I have tried with different user, but everytime I get this error.
A user can create a ticket in the standard WebUI and it works fine. I
checked to see if the dependencies are up to date and they are fine
according to 'make testdeps'. 

Thanks 

here is the error:

Mason error

   
component stack:   /SelfService/Display.html [standard]
/autohandler [standard]
 
code stack:   :
/usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52
 
 

raw_error






raw error:   






error while executing /SelfService/Display.html [standard]:
Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at
/usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44,
line 41.
HTML::Mason::Interp::__ANON__('Undefined subroutine
&HTML::Mason::Commands::MakeMIMEEntity call...') called at
/usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44
HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
'', 'Subject', 'Test', 'Queue', 1, ...) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40
c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
'Queue', ...) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors',
'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line
52
HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
'', 'Subject', 'Test', 'Queue', 1, ...) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660
c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
'Queue', ...) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
28)', 'HASH(0x8dc6d5c)',
'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors',
'fergus at realise.com', 'Cc', '', 'Subject', ...) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com', 'Cc',
'', 'Subject', 'Test', ...) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)',
'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
eval {...} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at
/usr/local/rt2/bin/webmux.pl line 158
RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0
eval {...} called at /dev/null line 0
 

----------------------------------------------------------------
Fergus Mount         Systems Support
0131 476 6000           Realise Ltd
fergus at realise.com    www.realise.com



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