[rt-users] some RT2 features and questions

[Jesse Vincent]

On Wed, Sep 05, 2001 at 05:16:20PM +0300, Patrick De Muynck wrote:
> Some questions which I couldn't answer from reading the docs :
> 
> - using keywords in tickets
>   Can I assign *values* to keywords or can I just add one or more
>   *predefined* keywords to the ticket?
>   The idea is for instance to have a keyword SerialNumber and assign
>   a value to it.  In case that assigning values is possible, can
>   I input arbitratry values, or only can I only choose from a
>   predefined list of values?

You can locally define that list of values. But it is multiple-choice, not a 
freeform text entry. I'm considering freeform fields for 2.2

> 
> - MIME and Greek font support (charset="iso-8859-7")
>   Any caveats here?
>   Can MIME incoming e-mail be handled or is there still some
>   kind of "stripmime" trick needed? (see RT1 FAQ)

It should just work. I'd love to hear your results.


> - linking to other tickets
>   I would like to link to other tickets in a non-hierarchical way,
>   for example to tickets in which a similar problem was solved.
>   Is it possible to refer/relate from one ticket to
>   any arbitrary other ticket?


That's what the "refers to" links are for.


> - attachments
>   I read there is support for attachments in RT2...
>   how are they linked to tickets?  Via "References" ?

they're linked to individual transactions.

> 
> 
> 
> Thanks !!!
> 
> Patrick De Muynck
> Dreamtech Information Systems, Athens/Greece

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