[rt-users] CC to multiple people

[Ilya Martynov]

SV> Hi,
SV> I have searched on the archive, but I didn't get very far.  Could someone
SV> please point me to the right direction?  Thanks.

SV> Some requestors like to use the cc fields.  Is it possible for RT to keep
SV> those CC email addresses?  How could these CC email addresses get a copy
SV> of RT email with the ticket number in the email?  How could I enable these
SV> CC email addresses so that they can reply to the message without creating
SV> a new ticket?

SV> Is there a config I could set for these?  Please help.  Thanks.

Edit config.pm. Set $ParseNewMessageForTicketCcs to 1.

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