[rt-users] adding a specific user to see/create tickets on 1 queue

[Rehan van der Merwe]

Hi lao,
 
We successfully created multiple queues and corresponding groups to view
them, as well as a group to oversee all queues.  The setup is as follows:
 
Note that no-one belongs in multiple groups ...
 
For Queue1 : 
Configuration | Queues | Group Rights | 
    Group1 : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc
 
For Queue2 :
Configuration | Queues | Group Rights | 
    Group2 : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc
 
etc...
 
For MainQueue :
Configuration | Queues | Group Rights | 
    MainGroup : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc
 
Global : 
Configuration | Global | Group Rights |
    Everyone : CreateTicket
    Owner : CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
ShowTicket
    MainGroup : CreateTicket, ModifyTicket, ReplyToTicket, SeeQueue,
ShowTicket, Watch, WatchAsAdminCc
 
Some of this is duplication of rights, but it works.
 
I hope this is set up clear enough to understand.
 
Rehan van der Merwe
 
 

-----Original Message-----
From: lao nightwolf [mailto:lao_nightwolf at hotmail.com]
Sent: 07 September 2001 13:52
To: rt-users at lists.fsck.com
Subject: [rt-users] adding a specific user to see/create tickets on 1 queue


Hello,
 
Is there a possibility for us to create a queue that only a certain group of
users can get into?
And so just see the tickets of that member group?
 
We would have 2 queue's:
 
tech-queue
network-queue
 
f.e. we have user1 till user5 and user6 till user10.
 
I want that user1 till 5 can create tickets and see the queue on the
tech-queue
and user6-10 can only view/create tickets on the network-queue.
 
Can someone help me with this, I couldn't find a solution..
 
Thanks in advance..
 
Cheers,
lao


lao nightwolf -ansi/ascii/vga drawer/demo coder/txt

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