[rt-users] Cannot use RT's web interface

[Percynski, Fred]

Looks like Apache doesn't know how to interpret the Mason code.  Check your
Apache httpd.conf file for these lines.

<VirtualHost your.ip.address>
DocumentRoot /path/to/rt2/WebRT/html
ServerName your.rt.server.hostname
PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /path/to/rt2/bin/webmux.pl
<Location />
 SetHandler perl-script
 PerlHandler RT::Mason
</Location>
</VirtualHost>

If they aren't there add them. After you add them you must stop and start
Apache.
-Fred


-----Original Message-----
From: John Wong [mailto:JWong at tonbu.com]
Sent: Thursday, September 27, 2001 8:45 PM
To: 'rt-users at lists.fsck.com'
Cc: John Wong
Subject: [rt-users] Cannot use RT's web interface


Hello, 
I installed Rt.2.0.6 and all dependent modules on an IBM Netfinity running
RedHat Linux 7.2. 
The following is the output of "uname -a", I will enclose all ouput in (): 
( 
Linux itdbs 2.4.2-2smp #1 SMP Sun Apr 8 20:21:34 EDT 2001 i686 unknown 
) 
httpd -v gives: 
( 
Server version: Apache/1.3.19 (Unix)  (Red-Hat/Linux) 
Server built:   Mar 29 2001 12:52:37 
) 
httpd -l gives: 
( 
Compiled-in modules: 
  http_core.c 
  mod_so.c 
suexec: enabled; valid wrapper /usr/sbin/suexec 
) 
http error_log: 
( 
[Thu Sep 27 04:02:21 2001] [notice] Apache/1.3.19 (Unix)  (Red-Hat/Linux)
mod_ss 
l/2.8.1 OpenSSL/0.9.6 DAV/1.0.2 PHP/4.0.4pl1 mod_perl/1.24_01 configured --
resu 
ming normal operations 
[Thu Sep 27 04:02:21 2001] [notice] suEXEC mechanism enabled (wrapper:
/usr/sbin 
/suexec) 
) 
The DocumentRoot is /opt/rt2/WebRT/html. When I access the DocumentRoot, the
index.html is displayed as the following: 
( 
<& /Elements/Header, Title=>"Start page", Refresh =>
$session{'home_refresh_interval'} &> <& /Elements/Tabs, current_toptab => ''
&> <& /Elements/MyTickets &> 
<& /Elements/MyRequests &>  <& /Elements/Quicksearch &> 
<& /Elements/Refresh, Name => 'HomeRefreshInterval', Default => $session
{'home_refresh_interval'} &> 
  
<%init> if ($ARGS{'HomeRefreshInterval'}) {
$session{'home_refresh_interval'} = $ARGS{'HomeRefreshInterval'}; } 
) 
There is a Go! button above the last line on the right side of IE browser.
Clicking on the Go! button goes nowhere. Does anyone know what I did wrong
or what is missing?


PLease donot reply to jwong at tonbu.com. 
Thanks in advance! 
john wong 
jwong at tonbu.com