[rt-users] RFC: RT install w/o setgid Perl or mod_perl

[Jesse Vincent]

Thanks very much for the writeup of how you did your RT installation.
I'm sure folks will find it useful.

>  * Change the installation procedure to use autoconf.  This would make
>    it easier to install different parts of RT in different locations
>    and with different options.  It would also make it easier to build
>    distributable packages of RT.

I'm not actually finding it difficult to install RT in a completely different
directory structure using only alternative makefile variables passed to 
make on the commandline by my packaging system's build mechanism
(I needed to make one change to RT's makefile to more easily move the config 
file)  The current RT 2.1 dev series makes all this even easier.  

> 
>  * Change the installation procedure not to assume that different
>    files and directories need to have different ownerships.  This
>    would allow RT to be installed by a user other than root.
> 
>  * Improve the documentation.  In particular, the installation
>    instructions need to be more precise and more detailed.

It sounds like you're setting up RT as a service for paying customers. 
If you're interested in improvements to RT's installation support and 
documentation, there are a couple of ways you can help make them happen:

	1) Sign up for the rt-doc-workers mailinglist and submit updated
	and expanded documentation

	2) Sponsor additional RT development; say an alternative installation
	designed to run as a single user.

	3) Buy a support contract. Every support contract gets you top-notch
	RT support. Additionally, it helps make sure that I can continue
	to develop RT in the future. 

	4) Contribute new code to implement new functionality that you need.
	Before contributing any significant code to RT, you should subscribe
	to the rt-devel mailinglist and describe what you're looking to do
	in order to get some feedback before going forward.

Information on support options is available from http://bestpractical.com

Thanks,

	Jesse

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