[rt-users] Newbie trouble: keywords don't work

[Marc Hedlund]

Try "up to 0 levels deep" (where 0 means "as many children as possible).

Marc Hedlund 
e: marc at precipice dot org

On Mon, 29 Apr 2002, Joe Baldwin wrote:

> I am trying to make a test rt install for my company's internal helpdesk 
> usage and have one problem left of which I can find no other mention: 
> the keywords feature does not seem to work.
> 
> I add keywords as I understand how to do them; for example:
> 
> OS/
> OS/Linux
> OS/Windows
> OS/Mac OS X
> 
> Then I attach keyword selections to a queue or globally; for example:
> 
> Platform - multiple - children of OS/ up to 1 levels deep
> 
> The result? Empty select boxes on the keywords page. I can get the 
> select boxes to kind of work by changing the children of to "-" after 
> initial creation, but this obviously won't do the job and it breaks as 
> soon as I change it back to the correct parent.
> 
> I am at a complete loss and any help would be greatly appreciated. The 
> [hopefully] relevant details for my install are:
> 
> RedHat 7.2 server with 2.4.18 kernel
> Request Tracker 2.0.13
> Perl 5.6.1 built from source
> PostgreSQL 7.2.1 database installed from official RPMs
> 
> Joe.
> 
> 
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