[rt-users] Better error message for denied postings

[Matthew P. Cox]

I'm in a situation where a good number of my supported users have more
than one (valid) email addresses that they use from their workstation.
What is happening is that they submit a request with one address and
then attempt to reply from another. When that fails they open a new
request. 

Since I don't have them time to attempt to stamp out multiple addresses
on every Windows box: I'm trying to pass back a more descriptive error
message than "Permission Denied" to the user.

I've spent some time going through the various RT libraries, but as I
don't have a good understanding of RT's inner workings: I've been unable
to determine which "Permission Denied" message is the correct one to
change.

Can anyone point me in the right direction?

TIA,
Matt

-- 
Matthew Cox
System Administrator / Programmer
Harvard-MIT Data Center
Harvard University
mcox at latte.harvard.edu
(617) 384-9253