[rt-users] Resolve ticket right

[Harald Kollera]

Hi,

Frances Russell wrote:
> 
> Is there an easy way to prevent the owner of a ticket from resolving it?
> 
> We have a queue where additional approval needs to be given before
> resolution of tickets.
> 
We have introduced a new status named "fixed" for tickets that are
resolved but not proved nor tested. If you do something like that in
combination with a scripaction that changes the queue according to the
status change, this could be a good resolution to your problem. 

Harald
-- 
Dr. Harald Kolléra
Professional Services
fun communications GmbH
Brauerstrasse 6   76135 Karlsruhe   Germany
Tel: +49 721 964480           Fax: +49 721 96448-299
email: harald.kollera at fun.de  http://www.fun.de/

I trust in http://www.keytrust.de