[rt-users] Message Attachments not being delivered

[Sean Lutner]

As I was following this thread, I got a request from a user for the
ability to send attachments out with replies to tickets. Lucky me, I
grabbed the NotifyWithAttachment scrip action and got it installed. All
was working well until another user tried to send out a .pdf with a
reply. For some reason pdf files are not getting sent out with the
reply. I've tested things, and this looks to be the only file type
having a problem. Word docs, excel spreadsheets, text files etc, etc
work. Is there something I need to add to the code in order to have
pdf's get sent out with replies?

Any help is appreciated.

Thanks
Sean

On Mon, 2002-08-05 at 10:55, Akos Szalkai wrote:
> >                                                   However, we have an
> > even bigger problem, that can be seen above as well: the encoding is
> > fixed to base64.  When a multipart (or message/*) attachment is about to
> > be sent out, NotifyWithAttachment sets the encoding to base64, and then
> > MIME::Entity croaks that you can't have base64 encoding with this type.
> > Result: no mail gets sent out, although the transaction appears in the
> > database and on the web.
> > 
> > Does anybody have a solution for this?
> 
> Sorry to follow up my own email, but I did some dirty hacking to solve
> this problem.  I attach a slightly modified version of
> NotifyWithAttachment.pm, which seems to work much better in our
> environment (please remember that it is still very far from perfect).
> You can use the insert script from the original version.
> 
> Akos
> 
> -- 
> Akos Szalkai <szalkai at 2f.hu>
> IT Consultant, CISA
> 2F 2000 Szamitastechnikai es Szolgaltato Kft.
> Tel: (+36-1)-4887700  Fax: (+36-1)-4887709  WWW: http://www.2f.hu/
> 
-- 
Sean Lutner
Senior Systems & Network Administrator
TechTarget, Inc.
117 Kendrick St, Suite 800
Needham, MA 02494
P:  781-657-1337
F:  781-657-1100
E:  sean at techtarget.com W: http://www.techtarget.com

"Imagination is more important than knowledge." -- Albert Einstein