[rt-users] RT2 Speed/performance problems.

[Maren S. Leizaola]

On Tue, 20 Aug 2002, David C. Troy wrote:

>
> Maren,
>
> You're on crack.  I've got a system with about 50,000 tickets in it and
> it runs very fast.

I am glad for you, but I've not had the same experience...

> If you knew anything about the code, you'd know the bulk of the speed
> issues derive from the backend database, not RT itself.  Perhaps you are
> having issues there, or your database is not optimized.

Well I've optimized the tables when stuff has been deleted but other than
that I am using mysql default installation. A totally dedicated machine.

> Not to flame you, but that msg is the most ignorant comment about a piece
> of software I've seen in ages.
>

You are entitled to your opinion. However isn't it ignorant not to accept
that other people could be having and experience different to
yours using RT2?

> Admittedly, there are ways RT and the database backend could be
> accelerated, but discuss those with knowledge of how algorithms and
> systems actually work.  Look at the code, ask questions, and offer
> suggestions, but don't complain about it.

Well I shared my view I am off this list, I just want to know if anyone
can recommend something small and light, that's all, ideally PHP based.

> Throwing hardware at the problem was probably your first mistake.  If a 2
> CPU, RAID, 512MB system is 'slow' then you've got serious problems.  If
> you had bothered to ask the list, you'd know that RT2 can run just fine on
> plain old single CPU/IDE systems.  I use a PIII 700 with IDE and over
> 50,000 tickets and 30 users and it works great.

Well that is good for you. I do know of a company that has hired Jesse to
customise RT for their requirements and they also told me it is a complete
pig. As for throwing hardware at the problem, that is the hardware I had
but obviously one has to go with slower hardware to go faster?

> I'm sorry, but it's people like you who give IT professionals a bad name.
> Go to school or read a book and learn something about your profession.
> Til then, you'd probably be better off lurking humbly on maillists such as
> these than displaying your ignorance with such panache.

Sure. Anyway one less ignorant twerp using RT2 right?

Maren.

>
> Dave
>
> =====================================================================
> David C. Troy   [dave at toad.net]                   410-544-6193 Sales
> ToadNet - Want to go fast?                        410-544-1329 FAX
> 570 Ritchie Highway, Severna Park, MD 21146-2925  www.toad.net
>
> On Tue, 20 Aug 2002, Maren S. Leizaola wrote:
>
> >
> > Dear All,
> > 	Much regretably I've had to pull RT2 out. For us even a machine
> > with 2 cpus, raid, 512MB RAMwith 5000 tickets in the database (99% of
> > which were closed) the system would take ages to refresh the display. As
> > it was costing us more on having to wait for the pages to refresh and do
> > maintenance on it than the time required of handlign all e-mail manually.
> > I think we are now in a much better position with our e-mail support
> > without using RT than with RT.
> >
> > I know it easy to come into a mailing list and piss over someone elses
> > hard work, however I feel that RT is going has been going in the wrong
> > direction. Anyway I think the Jesse and everyone else is well aware of
> > this issue so why go on. Well do for what you have done even though it
> > is not very strong in the performance area.
> >
> > I would really like to find some "light" ticketing system where the front
> > end is PHP based where deamons do not eat up 62MB of RAM or more...  I
> > don't need all the fancy stuff that RT2 has. A spec like RT1, with
> > atachments and being able to display chinese characters would be all we
> > need.
> >
> > Can someone recommend something light and fast for a very small work
> > group.
> >
> > Anyway cheers, I hope RT2 becomes usable in the future.
> >
> > Maren.
> >
> >
> >
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> >
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> >
>