[rt-users] RT2 Speed/performance problems.

[David C. Troy]

> Dave,
> 	Maybe I am picky our just a lazy admin, but I believe that decent
> system sould be maintainable, should be able install them in a snap,
> reconfigure them, see what it is doing. You should be able to rebuild in
> under one hour or less from nothing to live.

I think you should be able to build a car out of popsicle sticks, too, but 
it'd probably be a pretty crappy car.  Sometimes things require complex 
moving parts.

> This was what I was referring to that RT2 has gone in the wrong direction.
> The installation is a nightmare if you compare it to just about any other
> Open source system I have had on my machines during the past 8 years...

That's just not the case.  Anything that requires a backend database has
some complexity.  If you thought RT was fun, try getting MySQL support
going with Cyrus-SASL, Postfix, Sendmail, Freeradius, IMAP, etc... these 
things are hard and sometimes require writing code.  RT is nowhere near 
that complicated.

> Look at what you have above, you have to tune, mysql, mason, the right
> version, make sure that mode perl does this, make sure that apache kills
> the process after etc....

Again this is no more or less than any other complex software...

> I don't doubt that you guys love it and without it you would struggle.
> Well maybe it is just me. I like systems software like postfix, Nuke, that
> do their job and let me get on with what I should be doing.

It's not about 'loving RT'.  Write a version of RT that uses PHP+Postfix
and installs with an easy installation script and I'm sure many of us will
switch to it.  Right now RT's the best thing going, and it's pretty
average when it comes to complexity, considering that it has a web
interface, a powerful mail interface, a CLI, and a backend database.

Dave

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David C. Troy   [dave at toad.net]                   410-544-6193 Sales
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