[rt-users] Error when sending mail from Web

Jean-Eric Cuendet jean-eric.cuendet at linkvest.com
Fri Dec 13 05:40:42 EST 2002


Hi,
I have installed RT 2.0.15 under Pg 7.3.
Quite everything works well except that when I create a ticket or 
reply/resolve a ticket ON THE WEB (mail works well), I have errors.



When creating a ticket from the web:

Can't bind a reference (Class::ReturnValue=HASH(0xc26c524)) at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 376,  line 103.

Stack:
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm:376]
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm:319]
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:636]
  [/opt/rt2/lib/RT/Ticket.pm:342]
  [/opt/rt2/WebRT/html/Ticket/Display.html:87]
  [/opt/rt2/WebRT/html/autohandler:58]




When resolving a ticket, the status is changed (see it in the history) but the comment is not recoded. Error I get:
Can't bind a reference (Class::ReturnValue=HASH(0xc296f5c)) at /usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 376,  line 107.

Stack:
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm:376]
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:837]
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:761]
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record/Cachable.pm:106]
  [/opt/rt2/lib/RT/Record.pm:140]
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:782]
  [/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Record.pm:708]
  [/opt/rt2/lib/RT/Transaction.pm:93]
  [/opt/rt2/lib/RT/Ticket.pm:2773]
  [/opt/rt2/lib/RT/Ticket.pm:1740]
  [/opt/rt2/lib/RT/Interface/Web.pm:347]
  [/opt/rt2/WebRT/html/Ticket/Display.html:139]


  [/opt/rt2/WebRT/html/autohandler:58]


Any idea?
Thanks
-jec







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