[rt-users] Sqwebmail removes [...] from Subject (Interoperability between Courier and RT)

[Florian Weimer]

"Binand Raj S." <binand at gmx.net> writes:

> In fact, a printf-like format string for the tag would be a cool idea :)

The problem is not the generation of these strings, but the extraction
of the ticket ID from subject strings in incoming replies.  You can
easily shoot yourself in the foot if your regexp (or another
mechanism) extracts another party's tracking number...

Better use ticket-specific email addresses.  Much less trouble. :)

-- 
Florian Weimer 	                  Weimer at CERT.Uni-Stuttgart.DE
University of Stuttgart           http://CERT.Uni-Stuttgart.DE/people/fw/
RUS-CERT                          fax +49-711-685-5898