[rt-users] Re: Sqwebmail removes [...] from Subject (Interoperability between Courier and RT)

[acli@ada.dhs.org via news-to-mail gateway]

In article <874r8y1a0m.fsf at Login.CERT.Uni-Stuttgart.DE>, Florian
Weimer <Weimer at CERT.Uni-Stuttgart.DE> wrote:

>The problem is not the generation of these strings, but the
>extraction of the ticket ID from subject strings in incoming
>replies.  You can easily shoot yourself in the foot if your
>regexp (or another mechanism) extracts another party's tracking
>number...
>
>Better use ticket-specific email addresses.  Much less trouble.
>:)

Ah, but ticket-specific email addresses would mean having to
hack crossbar.cf, or is it aliases.cf, or is it some other zmsh
script?  I don't even have a clue :-)


-- 
Ambrose Li  <a.c.li at ieee.org>
http://ada.dhs.org/~acli/cmcc/  http://www.cccgt.org/

DRM is theft - We are the stakeholders