[rt-users] Ownership

[Bruce Campbell]

On Fri, 1 Feb 2002, Jon Anhold wrote:

> For example, a ticket comes into the system to perform certain tasks. I
> take ownership and perform the first couple of tasks and then need to hand
> the ticket off to someone else for them to complete the next steps.
>
> Instead of modifying the ticket and _giving_ them ownership, it'd be really
> nifty to somehow hand them the ticket so it shows up in their 'inbox' of
> owned tickets, but then they need to TAKE ownership of the ticket and then
> move forward completeing certain tasks, etc.

How does:

	modify ticket, give someone ownership

differ from

	modify ticket, indicate in some way that they should take it

?

Have you looked at http://www.fsck.com/pub/rt/contrib/2.0/NotifyOldOwner/
and http://www.fsck.com/pub/rt/contrib/2.0/OwnerChange/ ?

( These give you the ability to have RT email people when the ownership of
  the ticket is changed )


-- 
                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations