[rt-users] Customizing Create Ticket Forms

Raymaker, Dora dora.raymaker at xo.com
Mon Feb 11 21:42:14 EST 2002

Any way to do text fields and radio buttons in addition to selects?


-----Original Message-----
From: Phil Homewood [mailto:pdh at snapgear.com]
Sent: Monday, February 11, 2002 6:07 PM
To: Raymaker, Dora
Cc: rt-users at lists.fsck.com
Subject: Re: [rt-users] Customizing Create Ticket Forms

Raymaker, Dora wrote:
> I need to be able to create custom ticket forms: forms with fields that
> not available in the default ticket entry form.  For example, a drop down
> that has several departments to select from, or a field for whether a
> solution needs to be reviewed before it's implemented.  How is this done?
> couldn't find any information in previous discussion on this list or in
> docs.

You want to read up on keywords.

http://fsck.com/rtfm/article.html?id=2#50 is probably a good place to start.

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