[rt-users] Customizing Create Ticket Forms

[Jaime Kikpole]

On Mon, 11 Feb 2002, Raymaker, Dora wrote:
> I need to be able to create custom ticket forms: forms with fields that are
> not available in the default ticket entry form.  For example, a drop down
> that has several departments to select from, or a field for whether a ticket
> solution needs to be reviewed before it's implemented.  How is this done?  I
> couldn't find any information in previous discussion on this list or in the
> docs.

	How does one make *any* custom forms with RT?  I've gotten used to
most of its basic web interface features, but I've not gotten used to all
of RT.  I would like to make "worker logs" web pages and "work requests"
forms, but I don't even know where to start looking.  RTFM is a good idea,
but I can't find an M to R.  :)

								TIA,
								Jaime

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Network Administrator
Cairo-Durham Central School District