[rt-users] Customizing Create Ticket Forms

Bruce Campbell bruce_campbell at ripe.net
Tue Feb 12 10:19:48 EST 2002

On Mon, 11 Feb 2002, Jaime Kikpole wrote:

> On Mon, 11 Feb 2002, Raymaker, Dora wrote:
> > I need to be able to create custom ticket forms: forms with fields that are
> > not available in the default ticket entry form.  For example, a drop down
> 	How does one make *any* custom forms with RT?  I've gotten used to
> most of its basic web interface features, but I've not gotten used to all

Quite simply, by writing your own pages and copying to the appropriate
place in the WebRT/html tree.  For some curious reason, a lot of working
example pages are already provided for you, including authentication to
the RT system ;)

Firstly, think about what you want to do, and the RT variables that you
need to do it.  Have a close look through the examples, and especially
read through the HTML::Mason perldoc.  Any custom pages that you create
will be Mason's bastardised mixture of HTML and perl code, which works out
extremely well.


                             Bruce Campbell                            RIPE
                   Systems/Network Engineer                             NCC
                 www.ripe.net - PGP562C8B1B                      Operations

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