[rt-users] Response to requestor fails

Harald Wagener hwagener at hamburg.fcb.com
Fri Feb 15 11:05:41 EST 2002

fred backman wrote:
> Hi
> I just finished installing RT 2.0.11 and I am both happy and
> impressed with it so far! But there's one thing which isn't working -
> response to requestor via the web form.
> If I create a new ticket (via web or email) the autoreply works fine,
> so the system can definitely send emails. But when I reply to or
> resolve a ticket and want rt to notify the requestor, it just doesn't
> send an email. There are no error messages in the rt log, and no
> trace of the email in the postfix log. (fyi - the autoreply is logged
> in postfix).
> Any idea what might be wrong? I have tried requesting tickets from
> two different email addresses, both got autoreplies but the web based
> replies and resolve notifications don't work.
> Please advice.

Can You tell us which scrips You defined?


Harald Wagener      |                           Systemadministrator 
FCB/Wilkens GmbH    |                         Tel.:+49-40-2881-1252 
An der Alster 42    |                         Fax.:+49-40-2881-1263 
20099 Hamburg       |                    http://www.fcb-wilkens.com
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