[rt-users] rtname ticket tags

Greg Dickerson greg at oreilly.com
Tue Feb 19 14:58:33 EST 2002

Restarting Apache *should* solve this issue.

Greg Dickerson
Support Manager
O'Reilly & Associates, Inc.
1005 Gravenstein Highway North
Sebastopol, CA  95472

----- Original Message ----- 
From: "justin m. clayton" <justincl at u.washington.edu>
To: "RT Users Mailing List" <rt-users at lists.fsck.com>
Sent: Tuesday, February 19, 2002 11:43 AM
Subject: [rt-users] rtname ticket tags

> When I first set up RT2, both my $rtname and my $Organization in config.pm
> were set to "ee.washington.edu". This is not quite accurate, as this is
> specific to research computing, and other ticket systems exist within that
> domain, so I changed it to "UW/EE Research Computing". I'm still testing,
> so I thought that wouldn't be a problem.
> Now when a ticket gets created, the autoreply sends the new UW/EE string,
> but other transactions send the old ee.washington.edu string. Also, the
> initial login screen displays "RT/ee.washington.edu: Login"
> Is there something I need to restart? Is there some other variable I
> missed? Do I need to edit a field in the SQL db?
> Thanks in advance,
> -- 
> Justin Clayton
> VLSI Research System Administrator
> University of Washington
> Electrical Engineering Dept
> justincl at u.washington.edu
> 206/543.2523  EE/CSE 307F
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

More information about the rt-users mailing list