[rt-users] Prevent new tickets from being stalled
Bruce Campbell
bruce_campbell at ripe.net
Tue Feb 26 09:59:37 EST 2002
On Tue, 26 Feb 2002, Rehan van der Merwe wrote:
> Does anyone have a patch to prevent new tickets from being stalled
> immidiately?
>
> What I am trying to achieve is to prevent someone from sidelining a ticket
> and then forgetting about it (since stalled does not show up in the
> homepage).
You could:
write a Scrip to unstall it if the creation date is less than a
few days ago
change the webUI to prevent stalling if the age is less than a few
days ago.
change the default listing in the webUI to display stalled tickets
Regards,
--
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations
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