[rt-users] dups notifications bee nsent
akrall at intruder.com.mx
Thu Jul 4 00:26:01 EDT 2002
Im getting dup notifications when a user reply to a ticket, the reply
gets added to the ticket but for some reason that reply is also been
sent via mail to the ticket owner.. why is this? and how can I disable
Her eis hte list of scrips I have:
OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence
OnComment NotifyAdminCcsAsComment with template AdminComment
OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence
OnResolve NotifyRequestorsAndCcs with template Resolved
Whats the diff. between NotifyAdminCcs and NotifyAdminCcsAsComment ?
email: HYPERLINK "mailto:akrall at intruder.com.mx"akrall at intruder.com.mx
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