[rt-users] NotifyOtherRecipients - not working OnCreate?

Phil Homewood pdh at snapgear.com
Thu Jul 11 19:04:51 EDT 2002

Andy Coates wrote:
> At the moment I have two OnCreate's - one for AutoreplyToRequestors, and
> one for NotifyAdminCcs.  What I'm trying to do is add a third which will
> also send a template to NotifyOtherRecipients (CC and BCCs), but after
> adding the Scrip (verifying its applied to the right queue) and creating
> a test ticket from the web interface - its still only sending OnCreate
> mails to the first two Scrips, but not the new one.

Are the addresses you expect to be CCs actually listed as
ticket CCs when you view the ticket?

(If not, you may be interested in $ParseNewMessageForTicketCcs
in config.pm.)

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