[rt-users] Resolve Ticket Template

[Sean Lutner]

I tried putting your exact template in to test and now I get the
following error in my rt logs.

error:    couldn't parse head; error near:
-------------------------
Subject: Ticket Resolved

I'm not sure why. I have a leading blank line in the template. I've
tried it without a leading blank line.

This is the only template causing me issues. All the others, even ones
I've edited are performaing as expected. Now it seems that no matter
what I enter into the template when I edit it, mail stops being sent.

On Fri, 2002-07-12 at 10:39, Seth wrote:
> On Fri, 12 Jul 2002 15:03:46 +0100
> "Andy Coates" <andy at bribed.net> wrote:
> > > 
> > > {$Ticket->Transactions->First->Content()}
> > > 
> > > As soon as I changed the template to this, I stopped getting emails.
> > 
> > Odd, I just tried it too as it is a nice thing to have and it worked
> > perfectly, so the variable name is fine.
> > 
> > Andy.
> > 
> 
> 
>  I tried this also and it is working. Here is exactly what I have in my global->templates->7/Resolved:
> 
> -------------------------
> Subject: Ticket Resolved
> 
> According to our records, your request,
> -----------------------------------------
> {$Ticket->Transactions->First->Content()}
> -----------------------------------------
> has been resolved. If you have any
> further questions or concerns, please respond to this message.
> 
> Thanks,
> The Support team.
> 
> --------
> 
> this works as advertised. 
> 
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-- 
Sean Lutner
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