[rt-users] Resolve Ticket Template

[Sean Lutner]

Sorry to reply to my own post here. The -----'s were meant as a cut
line. My fault. My ticket resolved template is now exactly as follows...

Subject: Ticket Resolved

According to our records your ticket has been resolved.
If you have any further questions or concerns, please reply to this
message.

Thank You

Yet when I resolve a ticket, no mail gets sent. I see no errors anywhere
to indicate what the problem is. Is there a way I can get soe more
verbose debugging from RT?

On Fri, 2002-07-12 at 11:20, Sean Lutner wrote:
> I tried putting your exact template in to test and now I get the
> following error in my rt logs.
> 
> error:    couldn't parse head; error near:
> -------------------------
> Subject: Ticket Resolved
> 
> I'm not sure why. I have a leading blank line in the template. I've
> tried it without a leading blank line.
> 
> This is the only template causing me issues. All the others, even ones
> I've edited are performaing as expected. Now it seems that no matter
> what I enter into the template when I edit it, mail stops being sent.
> 
> On Fri, 2002-07-12 at 10:39, Seth wrote:
> > On Fri, 12 Jul 2002 15:03:46 +0100
> > "Andy Coates" <andy at bribed.net> wrote:
> > > > 
> > > > {$Ticket->Transactions->First->Content()}
> > > > 
> > > > As soon as I changed the template to this, I stopped getting emails.
> > > 
> > > Odd, I just tried it too as it is a nice thing to have and it worked
> > > perfectly, so the variable name is fine.
> > > 
> > > Andy.
> > > 
> > 
> > 
> >  I tried this also and it is working. Here is exactly what I have in my global->templates->7/Resolved:
> > 
> > -------------------------
> > Subject: Ticket Resolved
> > 
> > According to our records, your request,
> > -----------------------------------------
> > {$Ticket->Transactions->First->Content()}
> > -----------------------------------------
> > has been resolved. If you have any
> > further questions or concerns, please respond to this message.
> > 
> > Thanks,
> > The Support team.
> > 
> > --------
> > 
> > this works as advertised. 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> -- 
> Sean Lutner
> Senior Systems & Network Administrator
> TechTarget, Inc.
> 117 Kendrick St, Suite 800
> Needham, MA 02494
> P:  781-657-1337
> F:  781-657-1100
> E:  sean at techtarget.com W: http://www.techtarget.com
> 
> "Imagination is more important than knowledge." -- Albert Einstein
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
-- 
Sean Lutner
Senior Systems & Network Administrator
TechTarget, Inc.
117 Kendrick St, Suite 800
Needham, MA 02494
P:  781-657-1337
F:  781-657-1100
E:  sean at techtarget.com W: http://www.techtarget.com

"Imagination is more important than knowledge." -- Albert Einstein