[rt-users] User privileges error on install

Taylor Fenton Taylor.Fenton at auroraelec.com
Mon Jul 29 15:28:24 EDT 2002


Ok, I figured out my problem.  Sorry for posting this error and making
myself look dumb.  If anyone else is getting this error though, check
your config.pm file (/tmp/rt-2-0-13/etc) and make sure that
$DatabasePassword= (password here)  is the same as the password you have
assigned to rt_user in the acl.mysql file.  Once I made these match my
install worked fine.  Hope this helps someone else out there at some
point.
 
-Taylor
 
 
Original Posting:
 
"I have been fighting off error messages for the last several days when
installing RT.  I have yet to be able to run the make file completely.
Right now I'm having a problem with the privileges of rt_user, which
stops the make file from finishing.  The error appears as below.
 
DBI->connect(dbname=rt2) failed: Access denied for user:
'rt_user at localhost' (Using password: YES) at
/usr/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 121
Connect Failed Access denied for user: 'rt_user at localhost' (Using
password: YES) at /opt/rt2/etc/insertdata line 27
make: *** [insert] Error 255
 
If anyone has a suggestion on how to remedy this situation I would
greatly appreciate it."
 
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