[rt-users] RT Error with Mail interface

[Rainer Sigl]

On Friday 14 June 2002 11:36, you wrote:
> On Fri, Jun 14, 2002 at 11:23:52AM +0200,
>  Rainer Sigl <sigl at mpe.mpg.de> wrote
>
>  a message of 64 lines which said:
> > Sending a request to my alias
> > helpdesk: "|/usr/bin/rt-mailgate --queue general --action correspond"
> > helpdesk-comment: "|/usr/bin/rt-mailgate --queue general --action
> > comment"
> >
> > I get NO queue input but a reply with contents:
>
> Look the mail.log, there is often more detail (an example follows,
> showing a PostgreSQL athentication problem):
no, I'm using MySql and exim as mailer
in /var/log/exim/mainlog I see no hint about the failure:

2002-06-14 11:53:10 17InlW-0004n4-00 <= sigl at rt.mpe-garching.mpg.de U=sigl 
P=local S=334
2002-06-14 11:53:14 17InlW-0004n4-00 => helpdesk at mpe.mpg.de R=smarthost 
T=remote_smtp H=mpehp1.mpe-garching.mpg.de [130.183.70.10]
2002-06-14 11:53:14 17InlW-0004n4-00 Completed
2002-06-14 11:53:45 17Inm5-0004nH-00 <= sigl at rt.mpe-garching.mpg.de 
H=mpehp1.mpe-garching.mpg.de [130.183.70.10] P=esmtp S=758 
id=E17InlW-0004n4-00 at localhost
2002-06-14 11:53:49 17Inm9-0004nT-00 <= rt at rt.mpe-garching.mpg.de U=rt 
P=local S=1640
2002-06-14 11:53:49 17Inm5-0004nH-00 => |/usr/bin/rt-mailgate --queue general 
--action correspond <helpdesk at rt.mpe-garching.mpg.de> D=system_aliases 
T=address_pipe
2002-06-14 11:53:49 17Inm5-0004nH-00 Completed
2002-06-14 11:53:49 17Inm9-0004nT-00 => sigl <sigl at rt.mpe-garching.mpg.de> 
D=localuser T=local_delivery
2002-06-14 11:53:49 17Inm9-0004nT-00 Completed
>
> Jun 14 11:34:51 eve postfix/local[25472]: 4679722AEA5:
> to=<rt-tech at rt.eureg.org>, relay=local, delay=1, status=bounced (Command
> died with status 255: "/local/rt2/bin/rt-mailgate --queue Technical
> --action correspond". Command output: DBI->connect(dbname=rt2) failed:
> FATAL 1:  IDENT authentication failed for user "rt_user" at
> /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 121 Connect Failed FATAL
> 1:  IDENT authentication failed for user "rt_user"  at /local/rt2/lib/RT.pm
> line 27 )