[rt-users] RT Error with Mail interface

[Rainer Sigl]

On Friday 14 June 2002 11:23, Rainer Sigl wrote:
Hi,

I have a problem  with my new RT installation on Debian and kernel 2.4.17
Sending a request to my alias
helpdesk: "|/usr/bin/rt-mailgate --queue general --action correspond"
helpdesk-comment: "|/usr/bin/rt-mailgate --queue general --action comment"
I get NO queue input but a reply with contents:

[MPE Helpdesk #] (_rt_system) RT Error: test auf helpdesk
Date: Fri, 14 Jun 2002 11:19:06 +0200
From: Rainer Sigl via RT <rt at mpe.mpg.de>
To: sigl at rt.mpe-garching.mpg.de
Reply to: Rainer Sigl via RT <rt at mpe.mpg.de>

  There has been an error:
 There has been an error with your request:


 Your message is reproduced below:

 fsdfsfsfsf


 --- Headers Follow ---

 From sigl at rt.mpe-garching.mpg.de Fri Jun 14 11:19:05 2002
 Received: from mpehp1.mpe-garching.mpg.de ([130.183.70.10])
         by localhost with esmtp (Exim 3.35 #1 (Debian))
         id 17InEW-0004hS-00
         for <helpdesk at rt.mpe-garching.mpg.de>; Fri, 14 Jun 2002 11:19:05
 +0200 Received: from localhost (mail at rt.mpe-garching.mpg.de
 [130.183.137.41]) by mpehp1.mpe-garching.mpg.de (8.8.6 (PHNE_17135)/8.8.6)
 with ESMTP id LAA00517
         for <helpdesk at rt>; Fri, 14 Jun 2002 11:20:39 +0200 (METDST)
 Received: from sigl by localhost with local (Exim 3.35 #1 (Debian))
         id 17InE1-0004hF-00
         for <helpdesk at rt>; Fri, 14 Jun 2002 11:18:33 +0200
 To: helpdesk at rt.mpe-garching.mpg.de
 Subject: test auf helpdesk
 Message-Id: <E17InE1-0004hF-00 at localhost>
 From: Rainer Sigl <sigl at rt.mpe-garching.mpg.de>
 Date: Fri, 14 Jun 2002 11:18:33 +0200



 -------------------------------------------- Managed by Request Tracker


 generating queue entries by commandline interface or web interface works
 fine.

I'm using MySql and exim as mailer

in /var/log/exim/mainlog I see no hint about the failure:

2002-06-14 11:53:10 17InlW-0004n4-00 <= sigl at rt.mpe-garching.mpg.de U=sigl 
P=local S=334
2002-06-14 11:53:14 17InlW-0004n4-00 => helpdesk at mpe.mpg.de R=smarthost 
T=remote_smtp H=mpehp1.mpe-garching.mpg.de [130.183.70.10]
2002-06-14 11:53:14 17InlW-0004n4-00 Completed
2002-06-14 11:53:45 17Inm5-0004nH-00 <= sigl at rt.mpe-garching.mpg.de 
H=mpehp1.mpe-garching.mpg.de [130.183.70.10] P=esmtp S=758 
id=E17InlW-0004n4-00 at localhost
2002-06-14 11:53:49 17Inm9-0004nT-00 <= rt at rt.mpe-garching.mpg.de U=rt 
P=local S=1640
2002-06-14 11:53:49 17Inm5-0004nH-00 => |/usr/bin/rt-mailgate --queue general 
--action correspond <helpdesk at rt.mpe-garching.mpg.de> D=system_aliases 
T=address_pipe
2002-06-14 11:53:49 17Inm5-0004nH-00 Completed
2002-06-14 11:53:49 17Inm9-0004nT-00 => sigl <sigl at rt.mpe-garching.mpg.de> 
D=localuser T=local_delivery
2002-06-14 11:53:49 17Inm9-0004nT-00 Completed

 Please has anybody an idea, what's wrong?


 Thanks
 Rainer Sigl