[rt-users] Trying to change the Correspond Template...

[Ferguson, Kevin]

James,
 
You forgot the '$' on Ticket->Subject() and Ticket->id() in your template,
although you 
typed them in correctly in your intro.
 
kevin
 

-----Original Message-----
From: James L. Harrison [mailto:harrison at palisadesys.com]
Sent: Friday, June 14, 2002 9:39 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Trying to change the Correspond Template...


Hi,
 
I am trying to change the default correspondence template so that it
references the $Ticket->Subject(), and the $Ticket->id()... 
 
Here is the template:
    Subject: Automated Response
 
    This message has been automatically generated in response to the
correspondence that you added to the 
    trouble ticket: "{Ticket->Subject()}", a summary of the correspondence
appears below.
 
    Palisade Systems Technical Support will be contacting you soon.
 
    Once again, to provide additional information, please include the
string: [{$rtname} #{Ticket->id}] in the subject     line of all future
correspondence about this issue.
 
                                          Thank you,
                                          Palisade Systems Support Team
 
----------------------------------------------------------------------------
---
    {$Transaction->Content()}
 
This is what i get when i add correspondence:
 
This message has been automatically generated in response to the
correspondence that you added to the trouble ticket: "Program fragment
delivered error ``Can't locate object method "Subject" via package "Ticket"
at template line 3, <STDIN> line 22.''", a summary of the correspondence
appears below.

Palisade Systems Technical Support will be contacting you soon.

Once again, to provide additional information, please include the string:
[Palisade Systems Support #Program fragment delivered error ``Can't locate
object method "id" via package "Ticket" at template line 7, <STDIN> line
22.''] in the subject line of all future correspondence about this issue.

                                          Thank you,
                                          Palisade Systems Support Team
----------------------------------------------------------------------------
---

Adding more correspondence...

 
So... Can I not use these references in the Correspond template... I can use
these in the autoreply...
 
Thanks,
Jamie