[rt-users] Trying to change the Correspond Template...

[James L. Harrison]

Hi,

I am trying to change the default correspondence template so that it references the $Ticket->Subject(), and the $Ticket->id()... 

Here is the template:
    Subject: Automated Response

    This message has been automatically generated in response to the correspondence that you added to the 
    trouble ticket: "{Ticket->Subject()}", a summary of the correspondence appears below.

    Palisade Systems Technical Support will be contacting you soon.

    Once again, to provide additional information, please include the string: [{$rtname} #{Ticket->id}] in the subject     line of all future correspondence about this issue.

                                          Thank you,
                                          Palisade Systems Support Team
    -------------------------------------------------------------------------------
    {$Transaction->Content()}

This is what i get when i add correspondence:

This message has been automatically generated in response to the correspondence that you added to the trouble ticket: "Program fragment delivered error ``Can't locate object method "Subject" via package "Ticket" at template line 3, <STDIN> line 22.''", a summary of the correspondence appears below.

Palisade Systems Technical Support will be contacting you soon.

Once again, to provide additional information, please include the string: [Palisade Systems Support #Program fragment delivered error ``Can't locate object method "id" via package "Ticket" at template line 7, <STDIN> line 22.''] in the subject line of all future correspondence about this issue.

                                          Thank you,
                                          Palisade Systems Support Team
-------------------------------------------------------------------------------

Adding more correspondence...


So... Can I not use these references in the Correspond template... I can use these in the autoreply...

Thanks,
Jamie
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