[rt-users] Corresponding with requesters...

[James L. Harrison]

Okay,

Currently, if a requestor responds to a ticket, the correspondence is added to the current ticket and a response is sent to the requestor saying that the correspondence was added...  That's perfect... This is the scrip:
        OnCorrespond AutoreplyToRequestors with template Correspondence 

Now, when an rt-user makes correspondence with the requestor the same template is used.  Is there a way to differentiate so that a different template is used when an rt-user "reply's to requestor."  I would rather that the content of the message be a little different.

Thanks,
Jamie
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