[rt-users] Send thread back to requester on resolution...

[Russ Johnson]

I would like to know if RT can be configured to send more details when a 
ticket is resolved. I am dealing with a specific complaint from some 
clients that when their tickets are closed they have no idea "what it was". 
Is it possible to send the entire RT thread on closure? A URL is not useful 
because it requires a login.

Thanks!


Russ Johnson
Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685


I feel like I'm diagonally parked in a parallel universe.