[rt-users] Send thread back to requester on resolution...

[Darrin Walton]

  |+ I would like to know if RT can be configured to send more details when a 
  |+ ticket is resolved. I am dealing with a specific complaint from some 
  |+ clients that when their tickets are closed they have no idea "what it was". 
  |+ Is it possible to send the entire RT thread on closure? A URL is not useful 
  |+ because it requires a login.

Are you sure you want to send the entire thread of the ticket?  Some of
it (comments) are meant just to be for your internal use.

-darrin