[rt-users] Send thread back to requester on resolution...

[Dane Rapaport]

A REALLY good idea would be to include the string of the ticket subject variable in
the Resolved template.

Ie.    Our records indicate that your ticket regarding $subject has been resolved.

This would mean that the users would actually know what the resolved ticket was
regarding.
Especially useful if they have lodged a number of ticket requests.

Dane

--
Dane Rapaport
Systems Administrator and All Round Nice Guy
Animal LOGIC, Fox Studios Australia
www.animallogic.com
p: +61 2 9383 4964
m:  0414 735 922


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