[rt-users] Send thread back to requester on resolution...

[Russ Johnson]

Well, yes, you are correct. I'd only want it to send the correspondence. 
I'll see if sending the subject (as suggested elsewhere) will placate the 
users.

Thanks!

At 08:41 PM 3/4/2002 -0500, Darrin Walton wrote:
>   |+ I would like to know if RT can be configured to send more details 
> when a
>   |+ ticket is resolved. I am dealing with a specific complaint from some
>   |+ clients that when their tickets are closed they have no idea "what 
> it was".
>   |+ Is it possible to send the entire RT thread on closure? A URL is not 
> useful
>   |+ because it requires a login.
>
>Are you sure you want to send the entire thread of the ticket?  Some of
>it (comments) are meant just to be for your internal use.

Russ Johnson
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