[rt-users] Setting up non-priv'ed users to view queues

[Smylers]

Sean Hussey wrote:

> [Smylers wrote:]
>
> > [Bruce Campbell wrote:]
> >
> > > The SelfService interface is limited to showing tickets
> > > 'requested' by that user.  For each ticket that you assign to that
> > > queue that you wish her to see, you will need to add her as a
> > > requestor.
> >
> > That's what I would've expected.  I got part-way through composing a
> > reply along those lines when I thought I'd better test it, and I
> > can't get it to work either.
>
> Ok, actually, I got Bruce's suggestion to work.  As long as she was
> the requestor _and_ the ticket was in the queue she had permission to
> view,

D'oh.  Obviously she needs permission to SeeQueue on the queue in
question, but the ticket I randomly picked for playing with this morning
wasn't in such a queue.  Ooops.  (Memo to self: Don't post to mailing
lists on Monday mornings.)

> Now my issue is that when she logs into the SelfService area, she can't
> comment on any of the tickets.  On the off chance she needed to be granted
> rights, I gave her the following ones:
>
> CommentOnTicket
> CreateTicket
> ModifyTicket
> ReplyToTicket
> SeeQueue
> ShowTicket
> ShowTicketComments
> Watch
>
> And then I revoked her rights.  That seems counterintuitive, but it
> works.

Eh?  You mean she can still comment once her rights have been revoked?
I gave the external user these rights:

  CommentOnTicket
  ModifyTicket
  SeeQueue
  ShowTicket

and everything seems to behave as you want.  The ModifyTicket right
sounded dangerous, but in practice the self-service interface doesn't
(seem to) provide a way for modifying any part of a ticket except for
adding comments, so that works fine -- the exernal user can add comments
but not change anything else.

Smylers
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