[rt-users] Change initial status to "Open"

[Phil Homewood]

Dane Rapaport wrote:
> Perhaps a good idea would be some sort of mechanism which logs changes
> one makes to RT, and after an upgrade, can reinsert these modifications.

http://www.cvshome.org/

> Anyway, like i said, I do appreciate the alternative methods, but for a
> quick effective bastardisation, I still maintain my method is preferable
> (at least for me ;p)

As long as you never create tickets by email, and as long as Jesse
doesn't change Create.html substantially, sure. If you must bastardise
the interface instead of using the provided method designed to allow
extensions just like this, however, I'd recommend using the Mason
"local" directory to override Create.html and leaving the real one
intact.

Of course, if you never really use the "new" status, why not instead
pretend "open" doesn't exist and treat all "new" tickets as though
they were open? RT doesn't discriminate, as far as I know...