[rt-users] difference between comment and reply?

[Colleen]

> -----Original Message-----
> From: Robin Lee Powell [mailto:rlpowell at digitalkingdom.org]
> Sent: Wednesday, May 01, 2002 12:32 PM
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] difference between comment and reply?
> 
> On Wed, May 01, 2002 at 01:23:24PM -0700, Colleen wrote:
> >
> > What's the difference between 'comment' and 'reply'?
> 
> The user who requested the ticket can see replies but not comments.

Thanks!

> > If I'm disabling all scrips (the users at my company want to make
use
> > RT as a completely web based application) and all users are
internal, is > >there a difference at all?
> 
> What do these two things have to do with each other (web-based and
> disabling scrips)?

All users are internal and mail is not being sent to any, so I was
wondering if there was any real difference between 'comment' and 'reply'
for these users.  

--Colleen