[rt-users] OnOwnerChange NotifyOwner - Template problem

[Mathieu Dubé-Dallaire]

> I've just set up request tracker with the OnOwnerChange condition added.
> I'm using it to notify the (new) owner that he's been assigned a ticket
> with this template:
> ...
>
> Problem is that Transaction->Content and one of the Subject expressions
> don't work. The area below the line, where I'd expect the content of the

I think this is normal as the "Owner change" transaction doesn't have any
content. I don't know how you would get the contents of the original
message. Somebody asked this a while back, but I don't recall the answer (if
any).

> ticket, is entirely empty, and the Subject: contains some value like:
> Subject: HASH(0x8caa790)

I think that your subject line should be:
    Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"}
instead of:
    Subject: {$Transaction->Subject || {$Ticket->Subject} || "(No subject given)"}

Mathieu
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