[rt-users] Adding Custom Fields?

[Derek Fage (lists account)]

Paul,

We use global keyworkds a lot.

One example is that we have a global keyword (ClientID) for each customer that is based on their account number and shows their account name. We then have a global keyword selection that includes ClientID.

All queues then have the global keyword selection of ClientID (as well as a few others), and moving tickets between queues retains these.

Are you saying that this functionality goes away in 2.1.x (and then 3.x)?

Regards,

Derek...

---- Message from "Paul Wagland" <pwagland at allshare.nl> at 10:42:42 2002-11-06 ------
>> The pc techs where I work would like to have a field in RT for computer
>> serial numbers.  This way they can keep track of work done on
>>{...}
>> The ideal solution would be for RT to have the ability to add
>> fields on the
>> fly that would automatically show up everywhere (search, create ticket,
>> ticket details, etc.).  It would be very similar to keywords, but
>> it would
>> be a text field, not a select box.
>
>The RT 2.1.x (future RT3) has this solution implemented. However, there a
>couple of problems with them at the moment:
>a) As of 4.1.41 it still had the same options as normal fields. i.e. there
>are no "like" or "contains" options.
>b) All custom fields are now per-queue, there are no longer "global"
>keywords, this is not so much a hassle, as keyword setup only needs to be
>done rarely.
>
>Of course, the other problem with the 2.1.x series is that it is still the
>development branch... Mind you, that didn't stop us :-)
>
>> All ideas welcome!
>
>Not so much an idea, but you are welcome :-)
>
>mvg,
>Paul
>
>
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