[rt-users] RT 2.0 Reply email problem

[Donald A. McCallum]

Hello all,
I'm a new user to RT but after many, many long nights have managed to
have it up and running almost perfectly. :-)
 
My primary email server is Exchange 2000 running on NT 2000 Server.  I
have 2 email boxes setup to forward to my RT box.
support at nemsys.com & comments at nemsys.com  Both of these work find and
generate a ticket.
 
The problem is that the ticket that is generated comes back with the
following headers:
 
Microsoft Mail Internet Headers Version 2.0
Received: from nemsys.com ([192.168.2.1]) by nem.nemsys.com with
Microsoft SMTPSVC(5.0.2195.5329);
             Mon, 11 Nov 2002 09:29:58 -0500
X-MessageWall-Score: 0 (nemsys.com)
Received: from [192.168.2.7] by nemsys.com (MessageWall 1.0.7) with
SMTP; 11 Nov 2002 14:29:58 -0000
Received: (from apache at localhost)
            by apps.nemsys.com (8.11.2/8.11.2) id gABETvA09719;
            Mon, 11 Nov 2002 09:29:57 -0500
Date: Mon, 11 Nov 2002 09:29:57 -0500
Subject: [nemsys.com #30] Davids House - ISDN line ties up. 
From: "general" <rt at apps.nemsys.com>
Reply-To: rt at apps.nemsys.com
In-Reply-To: <rt-30 at nemsys.com>
Message-ID: <rt-30-143.14.0409047350501 at nemsys.com>
Precedence: bulk
X-RT-Loop-Prevention: nemsys.com
RT-Ticket: nemsys.com #30
Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
RT-Originator: mccallum at nemsys.com
To: mccallum at nemsys.com
Return-Path: apache at apps.nemsys.com
X-OriginalArrivalTime: 11 Nov 2002 14:29:58.0196 (UTC)
FILETIME=[CFA69F40:01C2898E]
 
 
These messages can not be replied to as the return emails do not exist.
@apps.nemsys.com is the internal name of the machine, this should simply
be @nemsys.com
 
I have been looking through the docs and examine my scripts and checking
the news groups,
However I can not find where this is pulling from?  
 
I am guessing that the return address should be the same
support at nemsys.com.
 
Any hints would be appreciated!
 
TIA
Don McCallum
Nemsys Consulting
mccallum at nemsys.com
419-243-3606
 
 
 
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