[rt-users] Making RT invisible - changing subject lines

[Nils Ketelsen]

At 12:01 01.11.2002 -0800, you wrote:

>On Thu, Oct 31, 2002 at 02:10:09PM -0500, Rich Lafferty wrote:
> > > Hmm.. I dunno.. might be nifty to have the ticket # in an X-Header.. 
> like
> > > X-RT-Ticket: or something along those lines.. :)
> > No, the ticket number has to come back *from* the user. RT can't set
> > custom headers in some guy's Outlook.
>         Probably be better off hacking Message-ID and then parsing
>References. No sane MUA will be mucking with those (so I'm still not sure
>it'd work with Outlook).


Not the MTA, but the user: Many people mix up "reply" and "forward" 
buttons. I see it all the time. People who are not IT (and many people 
within IT) don't give a thought about such things.

Nils