[rt-users] problem with adding a cc user to already existing ticket, email not sent

[Ted Serreyn]

Got it, RTFM!!!

Ted Serreyn

On Tue, 2002-10-01 at 12:40, Ted Serreyn wrote:
> To follow up on my own post, is this what the line in config.pm does
> with sendmail?
> 
> $UseFriendlyToLine = 1;  (which is what I have it set to right now?)
> 
> Ted Serreyn
> 
> On Tue, 2002-10-01 at 12:34, Ted Serreyn wrote:
> > Ok, here is what I have done.  I have all scripts defined so that my
> > requestors and cc's all get notified.
> > 
> > However when I have a ticket and manually add a temp cc
> > (newuser at remotesite.com in this example -- a real address was used, but
> > has been changed to protect the innocent) on a coorespondence, it never
> > gets sent, I get a bounced message like the one shown below.
> > 
> > Ideas?  Sendmail version is 8.11.6 running on redhat-7.2.
> > 
> > Ted Serreyn
> > Serreyn Network Services
> > http://www.serreyn.com/
> > 
> > 
> > The original message was received at Tue, 1 Oct 2002 12:22:35 -0500
> > from apache at localhost
> > 
> >    ----- The following addresses had permanent fatal errors -----
> > "OtherRecipients of serreyn.com Ticket #140":;
> > 
> >    ----- Transcript of session follows -----
> > 553 5.1.3 "OtherRecipients of serreyn.com Ticket #140":;... List:;
> > syntax illegal for recipient addresses
> > 
> > 
> > Reporting-MTA: dns; serreyn.com
> > Arrival-Date: Tue, 1 Oct 2002 12:22:35 -0500
> > 
> > Final-Recipient: RFC822; "553 List:; syntax illegal for recipient
> > addresses"@serreyn.com
> > Action: failed
> > Status: 5.1.3
> > Last-Attempt-Date: Tue, 1 Oct 2002 12:22:35 -0500
> > 
> > 
> > Return-Path: <apache>
> > Received: (from apache at localhost)
> >         by serreyn.com (8.11.6/8.11.6) id g91HMZr23623;
> >         Tue, 1 Oct 2002 12:22:35 -0500
> > Date: Tue, 1 Oct 2002 12:22:35 -0500
> > Subject: [serreyn.com #140] Tenneco Scheduling 
> > From: "Ted Serreyn via RT" <support at serreyn.com>
> > Reply-To: support at serreyn.com
> > In-Reply-To: <rt-140 at serreyn.com>
> > Message-ID: <rt-140-1973.13.0864693801317 at serreyn.com>
> > Precedence: bulk
> > X-RT-Loop-Prevention: serreyn.com
> > RT-Ticket: serreyn.com #140
> > Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
> > RT-Originator: ted at serreyn.com
> > Cc: new.user at remotesite.com
> > To: "OtherRecipients of serreyn.com Ticket #140":;
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
>